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Last update: January 30, 2024

Manage returns

Managing returns includes:

Create return

To create a return for a particular order:

  1. In the main menu, click Orders.
  2. In the next Customer orders blade select the required order.
  3. In the Edit order details and related documents blade, click Create return.
  4. In the new blade, check the items that require a return. Enter the return reason, if necessary.
  5. Click Make return.

    Creating a return

  6. In the Return blade, fill in the following fields:

    Return specification

  7. –°lick Save in the toolbar to save the changes.

The return has been created.

Process return

To process the returns:

  1. In the main menu, click Orders.
  2. In the next Customer orders blade select the required order.
  3. In the Edit order details and related documents blade, click on the Returns widget.
  4. In the next blade, select the required return from the list.

    Return processing

  5. In the Return blade, change the return status and enter your resolution.

  6. Click Save in the toolbar to save the changes.

The modifications have been saved.